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FAQs - eVoucher

Fees & Expenses (CJA 20s)

6. I'm trying to enter my time, but I get a message that the "services/expenses are out of the Voucher Start and End dates." What do I do?
7. How do I check the status of a voucher?
8. One of the documents I submitted is back on my homepage, but it is now bright yellow. Why is that?
9. eVoucher keeps signing me out while i'm still entering data to it. How do I prevent losing the voucher I am working on?
10. When I try to submit the voucher, I receive an error message that "the date of this voucher is before the appointment date." What do I do?
11. Can I sort all of my time entries in chronological order?
12. How do I submit receipts or invoices for expenses that exceed $50?

6. I'm trying to enter my time, but I get a message that the "services/expenses are out of the Voucher Start and End dates." What do I do?

In order to change the start and end dates so that the time or expenses you are trying to enter fall within the dates, go to the Claim Status page. Either type in the earliest date and the latest date--or click on the calendars and click on the earliest and latest dates.

Then go to the bottom of the page and click Save.

It is best to get into the habit of checking the start and end dates before beginning to enter time or expenses on a voucher.


7. How do I check the status of a voucher?

Once a voucher has been submitted for review and approval, it moves from the My Active Documents area of the home page to the My Submitted Documents area. While the voucher is being reviewed and approved, The status will look like this:

Once the voucher has been approved by the court and entered for payment, you will receive an email and the voucher will move to the Closed Vouchers area with an updated status.

Once your voucher is closed, your check should arrive in seven to ten days.

If you have questions about the status of your voucher, please contact the CJA Help desk at 617-748-4121 or ecjaMAhelpdesk@mad.uscourts.gov. Please provide (1) your client's name, (2) the case number, and (3) the type of document or voucher. Providing this information will result in a faster response time.


8. One of the documents I submitted is back on my homepage, but it is now bright yellow. Why is that?

If a document that you've submitted reappears on your homepage, highlighted in yellow, the document has been returned to you for further action. Please understand that we cannot edit your voucher. So, if even a small change is needed, the only way to do that is to return the voucher so that you can make the change. You will find an explanation for this action in the notes section on the confirmation page of the voucher. You will also receive an email notification with the explanation as to why the voucher was returned.

Contact us if you have questions about why a document was sent back to you.

MA CJA Helpdesk
617-748-4121
ecjaMAhelpdesk@mad.uscourts.gov

9. eVoucher keeps signing me out while I'm still entering data to it. How do I prevent losing the voucher I am working on?

eVoucher does not have an automatic save feature. If your browser closes or you navigate away from eVoucher, you will lose all data entered since your last save. Select Save at the bottom of the screen regularly!

eVoucher automatically closes, for security reasons, if it does not detect "action" within a specified period of time. Entering time does not register with the program as an "action". Performing functions such as saving data, submitting a voucher, and closing a voucher will register as activity that will reset the timer for eVoucher to remain open.


10. When I try to submit the voucher, I receive an error message that "the date of this voucher is before the appointment date." What do I do?

Make sure that you are not entering time or expenses incurred prior to the date the court appointed you.

If you believe the appointment date in eVoucher is incorrect, contact the CJA Analyst at 617-748-4121 or ecjaMAhelpdesk@mad.uscourts.gov. Please provide the following information:

  • Defendant's Name
  • Case Number
  • Date of Appointment

 


11. Can I sort all of my time entries in chronological order?

Yes, on the Services page, click on the Date column heading and all of your time entries will be placed into chronological order. To reverse the listing, click Date again. The arrow will point the opposite direction and the dates will be in reverse chronological order.

The same process works on the Expenses page.


12. How do I submit receipts or invoices for expenses that exceed $50?

This works just like filing a document in CM/ECF.

Save the document as a PDF on your computer. Then, open the voucher or authorization and go to the Documents page.

Click Browse. Find the PDF document you wish to upload and select it. The file name will appear in the File box. You may include a description of the document, such as "hotel receipt" or "expert's invoice." Please combine all receipts as one document.

Click Upload.

The document will then be listed in the bottom portion of the page. You can continue uploading additional documents, if desired.

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